The Regulations define the rules for the provision of sales services via the website of the online store operating under the domain: www.annafurniture.eu It is a document required in the light of Article 13 of the Act of 30 May 2014 on consumer rights (Journal of Laws 2014 No. U. 2014, item 827).

The owner and administrator of the store is the company:

The address is:

Address to the CODRPONDENCE and TRANSFER:

Contact us:

Registration data - register and number: Company entered in the Central Register and Information on Economic Activity (CEIDG) at the number
NIP: 8161282829, REGON: 364364616 

The BUYER has the right to negotiate any provisions of the agreement with the Seller before placing an order, including those changing the provisions of the regulations below - within the framework permitted by law. These negotiations must be in writing to be valid. In the event that the BUYER resigns from the possibility of concluding an agreement through individual negotiations, the regulations below shall apply.

A. Definitions of the Definitions

1. WEBSITE SHOP - means that the Sales or provision of the service is concluded electronically and if the contract's party is the CONSUMER is carried out under the conditions described in the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014 (Journal of Laws of 2014, Dz. U. 2014, item 827).
2. SELLER AND SERVICE PROVIDER - Entrepreneur: Euro Multi Trader Stefania Bąk , ul. Leśna 3, 9, 37-310 Nowa Sarzyna, REGON: 364364616- sales agreement concluded through the website of the WEBSITE CURRENT www.annafurniture,eu
3. CUSTOMER a natural person, as well as a legal person and an organizational unit that is not a legal person whose special provisions grant legal capacity, and who makes or intends to conclude a contract or uses other services offered through the website of the WEBSITE SERVICE.
4. CONSUMER - CUSTOMER, a natural person performing a legal transaction with SELLER not directly related to its business activity - precise definition - Civil Code Art.22.
5. PRODUCT - the item offered for sale or service offered in the Internet SHOP.
6. TERMS AND CONDITIONS - these Regulations of the WEBSITE.
7. SALES AGREEMENTS - a contract for the sale of the PRODUCT concluded at a distance via the INTERNET SHOPS.
8. ORDER - a statement made electronically or by phone about the desire to conclude a contract (ordering a product or service).

B. General provisions.

1. Scope of services - mail order sale of furniture.
2. Seller - in order to enable the conclusion of the contract, it provides the online store through the website of the online store:
   • creation and administration of a customer account in the online store;
   • processing the product order form in the online store;
3. The provision of electronic services in the above-mentioned scope is free of charge.
4. The contract for the provision of an electronic service consisting in the maintenance and administration of the CUSTOMER Account on the WEBSITE is concluded for an indefinite period. The moment of conclusion is the completion of the CUSTOMER registration process on the WEBSITE.
5. The contract for the provision of an electronic service consisting in enabling placing an Order in the Online Store by filling the order form is concluded for a fixed period - for the period of completion and processing of the order - and is terminated upon the moment of placing and accepting the Order.
6. The CONSUMER may withdraw from the contract for the provision of services without giving reasons within 14 days from the conclusion of the contract - except when the provision of the service begins before the expiry of this period with the consent of the CONSUMER - by submitting a statement of withdrawal from the contract to the entrepreneur:
   • using an electronic model withdrawal form (Annex to the REGULATIONS),
   • by submitting a statement on the website,
   • in the form of an e-mail or in writing to the address of the seat of the SELLER (US-UPC)
7. In the case of an indeterminate service concluded for an indefinite period, both parties have the right to terminate the contract:
   • The CONSUMER may terminate the contract for the provision of electronic services at any time by submitting an appropriate statement in electronic form or in writing to the address of the SELLER. The SELLER shall immediately confirm receipt of the statement. The SELLER will delete from the data the data the provisions covered by the service and cease to provide it.
   • The SERVICE PROVIDER may terminate the contract for the provision of electronic services if the CONSUMER objectively and unlawfully grossly violates the Regulations - with the expiry date 30 days from the date of termination. If both parties to the contract are the SERVIDER, the SERVICE PROVIDER may terminate the contract for the provision of Electronic Services with immediate effect.
   • The SERVICE PROVIDER and CUSTOMER may terminate the contract for the provision of electronic services at any time by agreement of the parties.
8. Complaints will be considered immediately no later than within 14 days. Failure to consider the complaint during this period means the recognition of the complaint.
9. In order to cooperate with the IT system of the SERVICE PROVIDER on the CUSTOMER side, it is necessary to access a computer or other device enabling via the Internet to establish communication with the SHOP website. In the case of a computer - the system should be equipped with a web browser (for example: Mozilla Firefox version 11.0 or higher, Internet Explorer version 7.0 or higher or other with similar parameters). Recommended monitor resolution - not less than: 1024x768. Mobile devices must be equipped with software - provided by the manufacturer of devices - enabling the execution of equivalent to the above-mentioned computer browsers. In addition, it is necessary to have an active e-mail account. In order to fully use all the functions of the WEBSITE, it is necessary to enable JavaScript and cookies. The use of scripts and cookies is discussed by the PRIVACY POLICY placed in the tab on the website of the WEBSITE.
10. CUSTOMER - is obliged to enter data into the system in accordance with the facts, in accordance with the law and good customs. The data provided may not infringe the personal rights or property rights of third parties.
11. The SELLER is a VAT payer and for each product sale transaction issues a sales document - a receipt or invoice.
12. Commercial information - price lists, descriptions, advertisements and other information about Products on the SELL website, constitute an invitation to conclude a contract within the meaning of art. 71 of the Civil Code.
13. The provisions of these REGULATIONS are not intended to exclude or limit any rights of the CUSTOMER being the CONSUMER within the meaning of the provisions of the Act of 23 April 1964 - Civil Code (Journal of Laws No. U. 16, item 93, as amended) - he is entitled to under applicable law. In the event of non-compliance with the above provisions, those provisions shall prevail.

C. Order.

1. The WEB SHOP executes orders in Poland and European Countires.
2. The SELLER applies to the Code of Good Practice within the meaning of the Act of 23.08.2007 on counteracting unfair market practices (the content available at www.uokik.gov.pl/download.php? id 546)
3. Before placing an order, the CUSTOMER must consult these TERMS. The fact of getting acquainted and accepting all the provisions of these Regulations confirms explicitly when registering in the system and before the final confirmation of the order. The order form will not be accepted without such confirmation.
4. Order can be placed 24 hours a day, 7 days a week.
5. The telephone order can be placed on the phone number provided in the CONTACT tab. In the case of a distance contract via the SELL phone, the SELLER confirms the content of the proposed contract by sending it to the CUSTOMER recorded on paper or other durable medium. The CONSUMER for the validity of the contract shall submit a declaration of acceptance of the terms and conditions and conclusion of the contract - it shall be effective if it has been recorded on paper or other durable medium after receipt of the confirmation from the SELLER.
6. After receiving the order and confirming the product availability, the SELLER confirms the acceptance of the order and proceeds to its implementation.
7. If the content of the contract it follows that due to its implementation there is an obligation to pay receivables on the part of the CONSUMER - for the validity of the contract, he is obliged to confirm the understanding of the obligation to pay the amount specified by contract and submit statements by accepting the order with the formula: "ORDER WITH OBLIGATION TO PAY"
8. Execution of the order (preparation and dispatch of the PRODUCTS) by the SELLER:
   • a) after the order is confirmed - if payment is selected on delivery;
   • b) after receiving the payment to the account – if the prepayment has been selected.
9. The deadline for the order is given in working days.
10. If the CUSTOMER is the CONSUMER, the SELLER shall immediately issue the CUSTOMER, no later than thirty days from the date of conclusion of the contract, unless the contract provides otherwise. In the event of a delay, the CONSSUMER may set an additional date to issue the item, and after its ineffective termination, it may withdraw from the contract
11. If the SELLER declares that the benefit will not meet this benefit, the other party may withdraw from the contract without setting an additional date.

D. The prices.

1. The prices of products in the store are prices in EURO currency and are gross prices (they contain legally required taxes, including VAT).
   
2. The prices of the products exclude delivery costs.
3. The binding price for the CUSTOMER is the current price at the time of placing the order.

E. Forms of payment:

1. on delivery - payment in cash on receipt of the shipped products;
2. prepayment - by transfer to the bank account provided in the data of the SELLER;
3. In the case of the choice of payment in the form of a prepayment by bank transfer, the CUSTOMER is obliged to pay the price under the Sales Agreement within 7 days from the date of its conclusion, unless the Parties to the Sales Agreement agree otherwise.
4. The SELLER has the right to limit the available payment methods, including requiring prepayment in whole or in part.

F. Shipment of goods

1. Shipping costs are added to final price in checkout.
   

H. The right to withdraw from the contract (RETURN OF GOODS) in the case of distance sales with the participation of the CONSUMER.

1. In accordance with Article 27 of the Consumer Rights Act (Journal of Laws No. U. 2014, item 827) CONSUMER by concluding a “distance contract” – has the right to withdraw from the contract without giving a reason – within 14 calendar days from the date of taking possession of the PRODUCT (if the product consists of many things that are delivered separately, in batches or in parts, the deadline begins with the acquisition of the last item, lot or part, if the contract consists in the regular delivery of the Products for a fixed period of time from the date of the purchase of the product. In the event of withdrawal from the CONSUMER contract, the costs incurred shall be reimbursed. If, at the time of concluding the contract, the CONSUMER has chosen a method of delivery of things other than the cheapest usual method offered by the SELLER - the SELLER is not obliged to return the CONSUMER Additional costs incurred by him exceeding the cheapest way. The condition for meeting the deadline is to submit a statement of withdrawal from the contract during this time. It is also important to make a statement sent electronically – you can use the finished form (the statement of withdrawal from the contract.doc.). In the case of submitting a statement in electronic form, the SELLER shall immediately send the CONSUMER on a durable medium confirmation of receipt of the statement of withdrawal from the contract.
2. After sending the statement, the CONSUMER is obliged within 14 calendar days (calculated from the date of sending the statement of withdrawal from the contract) to send back to the address to the CORESPONDENCE provided in the data of the SELLER - unless the SELLER has offered to deprive the PRODUCT himself. The date of sending the shipment is determined.
3. The CONSUMER shall be liable for a decrease in the value of the item resulting from the use of it in a way other than necessary to establish the nature, characteristics and functioning of the goods
4. Within 14 calendar days, the SELLER will refund the amount in the amount of the purchased goods. However, the SELLER may withhold the refund until the receipt of the return of the item or the consumer provides proof of its return - depending on which event occurs first. The SELLER shall refund the payment using the same method of payment as the CONSUMER has used, unless the CONSUMER has expressly agreed to another method of return that does not involve any additional costs for it.
5. Direct costs of returning the PRODUCT to the SELLER shall be borne by the CONSUMER (CLIENT).
6. The right to withdraw from a distance contract shall not be granted to the CONSUMER in the cases listed in the Annex.
7. The SELLER does not receive shipments sent “cash on delivery”. The return shipment should be properly protected against damage in transport.

And I. Liability under warranty and warranty when selling with the CONSUMER.

1. The SELLER is obliged to provide the PRODUCT which is the subject of the contract - without defects.
2. The SELLER is liable to the CONSUMER for the warranty if the item sold has a physical or legal defect - for a period of 1 years from the issue of the item. The physical defect is the incompatibility of the item sold with the contract.
3. The SELLER informs that in the case of PRODUCTS also covered by the guarantee, the rights of the buyer and the obligations of the guarantor in this respect are determined and should be exercised in accordance with the conditions set out in the COURT OF WARRANTY. The granted GUARANTEE for the sold PRODUCT is an additional right and does not exclude, limit, or suspend the rights of the Seller under the Seller’s liability under the provisions on the warranty of the goods sold (Art. 577 Civil Code).
4. The Seller is exempt from liability under the warranty if the CONSUMER knew about the defect at the time of conclusion of the contract.
5. In the case of finding a defect or inconsistency provided to the PRODUCT with the contract, the CONSUMER has the right to lodge a complaint.
6. In order to submit a complaint, we recommend that the CONSSUMER fills in the complaint protocol (Advertising Regulation.doc), or in another form, describes the grounds for the complaint and request for the removal of defects and send the application by e-mail (e-mail) or by post to the address to the correspondence of the SELLER provided in the heading.
7. A defective PRODUCT - if possible and intentional - after agreement with the SELLER, should be sent back to the address for correspondence of the SELLER.
8. If the item sold has a defect, the CONSUMER may, instead of the removal of the defect proposed by the SELLER, demand the replacement of the item free from defects, or instead of replacing the item, demand the removal of the defect, unless it is impossible to bring the item into conformity with the contract in the manner chosen by the buyer is impossible or would require excessive costs compared to the method proposed by the SELLER.
9. If repair or replacement of the product is not possible, the CONSUMER may request a price reduction on a defective product or a refund.
10. The CONSUMER may not withdraw from the contract if the defect is irrelevant.
11. The SELLER will consider the complaint without undue delay. No later than within 14 calendar days from the date of receipt of the complaint, it will inform the CONSUMER on the status of the complaint by writing or electronically. Leaving a complaint at this time unanswered is tantamount to the recognition of the complaint.
12. After taking into account the complaint, the SELLER will return the costs of shipping related to the complaint and incurred by the CONSUMER. The SELLER shall transfer the amount due to the CONSUMER to the bank account or by postal transfer.
13. If the recognition of the complaint is related to the repair or replacement of the goods - the SELLER will send back the product CONSUMER at its own expense.
14. Mechanical damage - if they are not the result of product defects - resulting during use can not be the basis for the complaint. The complaint is also not subject to wear resulting from normal use and damage as a result of improper maintenance procedures

J. Processing and protection of personal data

1. The administrator of the personal data of the CONSUMER collected via the WEBSITES is the company: 
2. Euro Multi Trader Stefania Bąk , ul. Leśna 3, 9, 37-310 Nowa Sarzyna, www.annafurniture.eu
3. The Administrator registered in the register of the Chief Inspector of Personal Data Protection (GIODO) a collection called "Register of customers of the online store".
4. Providing personal data by CONSUMENT is voluntary, however, failure to provide the personal data indicated in the Regulations necessary to conclude a Sales Agreement or an agreement for the provision of Electronic Services may result in the impossibility of concluding and implementing this contract. Consent to the registration and processing of personal data The consumer expresses explicitly before registration in the system.
5. In order to perform the contract, it is necessary to provide the following data of the CONSUMER:
   • the name and first name;
   • the address for shipping the products;
   • the e-mail address;
   • phone number of the contact.
6. All personal data provided during the ordering process are used only for the formation, conclusion, amendment or termination of the Agreement between the SERVICE PROVIDER and the CONSUMER and the implementation of the Sales Agreement or contract for the provision of the Electronic Service or the execution of the order and are not made available to other institutions or third parties - except as described in point 6. The collection and processing of data takes place in accordance with the Act of 29 August 1997 on the protection of personal data / The U. No. 133, item 883, as amended.
7. In the case of the sale of products via a WEBSITE CUSTOMER in order to deliver products to the CONSUMER, the personal data necessary to address and deliver the shipment is transferred to companies professionally engaged in the delivery of shipments.
8. The customer has the right to access, correct their data and request their deletion at any time.

K. Final provisions

1. The agreement is concluded in Polish and under the jurisdiction of Polish law.
2. The content of the Regulations is always available in the REGULATIONS tab on the Seller’s website and can be copied and printed at any time by the Buyer. The content of the REGULATIONS may also be sent by e-mail or post at the request of the CUSTOMER.
3. In matters not covered by these Regulations, the relevant provisions of law shall apply, in particular:
4. Act of 23 April 1964. Civil Code (Journal of Laws 1964 No. 16 item 93, as amended) ; ;
5. Act of 29 August 1997 on the protection of personal data (Journal of Laws No. 2002 No. 101 item 926, as amended) ; ;
6. Act of 18 July 2002 on the provision of electronic services (Journal of Laws 2013 item 1422);
7. Act of 30 June 2000 Industrial Property Law (Journal of Laws of 2000 No. 2001 No. 49, item 508, as amended) ; ;
8. Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws of 1994, Journal of Laws No. 2006 No. 90 item 631, as amended),
9. Act of 30 May 2014 on consumer rights (Journal of Laws 2014 No. U. 2014, item 827)
10. In the event that in the REGULATIONS there are concluded provisions contrary to the above-mentioned or other applicable regulations in the Republic of Poland - these provisions take precedence over the wording of the REGULATIONS.
11. If any provision of these TERMS AND CONDITIONS is found to be unlawful, void or otherwise unenforceable to the extent provided for by law, it shall be excluded in this respect. In the remaining scope, the Regulations remain valid.
12. All the names of the PRODUCTS offered for sale by the WEBSITES are used for identification purposes and may be protected and reserved under the provisions of the Industrial Property Law (Journal of Laws 2001 No. 49, item 5081, as amended).
13. All photos posted on the WEBSITE are protected on the basis of the Act of 4 February 1994 on copyright and related rights – (Journal of Laws No. 1994 No. 24, item 83, as amended) - have a creative and individual character. They cannot be copied without the consent of the Website Administrator.
14. In the case of disputes related to the implementation of the concluded agreement, the parties will seek to resolve the dispute through an amicable conduct by out-of-court - including to resolve the dispute before the mediator. In the absence of a settlement of the dispute by amicable court, the General Court will be competent to settle the dispute.